Sales & Procurement

Sales & Procurement

Accounts, orders, quotes, purchase orders, returns, and warranties - the full commercial lifecycle.

ICS Ops - Order ORD-2026-047
ORD-2026-047
Highland Engineering Ltd
Shipped
4
5
QuoteConfirmedPickedShippedDelivered
Line Items
ICS-00142Heavy Duty Bearing Assembly
x4£1,250.00
ICS-00089Hydraulic Filter Unit
x12£480.00
ICS-00201Drive Belt Kit 6"
x2£890.00

What's Included

Everything you need, nothing you don't.

Accounts (Unified CRM)

One record per account - customer, supplier, or both.

  • Dual-role customer/supplier
  • Multiple contacts per account
  • Payment terms and pricing
  • Full account history
  • CRM activity timeline
  • Soft delete with restore

Customer Activity Tracking

Never lose track of a conversation. See every interaction in one timeline, linked to orders and quotes.

  • Calls, emails, and meeting history
  • Account activity timeline
  • Link to contacts and quotes
  • Duration tracking
  • Filter and search

Sales Pipeline

See where your quotes come from and which ones convert.

  • Lead source attribution
  • Pipeline value by status
  • Conversion tracking
  • At-risk account alerts

Orders

Full order lifecycle from creation to fulfilment.

  • Auto-numbered ORD
  • Full lifecycle tracking
  • Line items with tax
  • Quote-to-order conversion
  • Partial fulfillment

Quotes

Create quotes, track revisions, and convert to orders in one click.

  • Auto-numbered QTE
  • Convert to order
  • Validity periods
  • Revision tracking
  • Lead source tracking

Purchase Orders

Manage supplier orders with goods received tracking.

  • Auto-numbered PO
  • Goods received tracking
  • Supplier management
  • Cost tracking

Returns (RMA)

Process returns with reason tracking and automatic stock adjustments.

  • Auto-numbered RMA
  • Reason tracking
  • Status workflow
  • Stock adjustment on completion

Warranties

Track warranty periods and file claims linked to equipment.

  • Auto-numbered WR/WC
  • Claim filing
  • Warranty periods
  • Linked to equipment

Backorders

Automatically detect and manage backorders with priority fulfilment.

  • Automatic detection
  • Fulfillment tracking
  • Partial delivery support
  • Priority management

Ready to see it in action?

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