Privacy Policy

1. Introduction

ICS Ops ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at ics-ops.com or use our inventory management platform.

2. Information We Collect

We may collect the following types of information:

• Contact information - name, email address, company name, and phone number when you submit our contact form or book a demo.
• Account information - email address and authentication details when you create a portal account.
• Usage data - information about how you interact with our website and platform, including pages visited, features used, and session duration.
• Technical data - browser type, device type, IP address, and operating system collected automatically when you access our services.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our inventory management platform
• Respond to your enquiries and demo requests
• Send you relevant product updates and communications (with your consent)
• Improve our website and services
• Ensure the security and integrity of our platform
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely on Amazon Web Services (AWS) infrastructure located in the United Kingdom and European Union. We implement industry-standard security measures including encryption in transit (TLS) and at rest, role-based access controls, and row-level security for multi-tenant data isolation.

5. Cookies

Our website uses essential cookies required for authentication and basic functionality. We do not use third-party advertising or tracking cookies. Session cookies are used to maintain your login state in the portal application. For full details on which cookies we use, see our Cookie Policy.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as AWS for hosting and Amazon SES for email delivery) solely for the purpose of operating our services. All service providers are contractually obligated to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 12 months. Account data is retained for the duration of your subscription and for a reasonable period thereafter.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@ics-ops.com.

We aim to respond to all data rights requests within 30 days, in accordance with UK GDPR requirements.