Cookie Policy
Last updated: April 2026
1. Introduction
This Cookie Policy explains what cookies are, how ICS Ops uses them, and your choices regarding their use. Our website and portal use strictly necessary cookies to function, and analytics cookies that are only activated if you give consent via our cookie banner. We do not use advertising or third-party tracking cookies.
2. What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit a website. They are widely used to make websites work efficiently and to provide information to site owners. Essential cookies are strictly necessary for the website to function and cannot be switched off.
3. Cookies We Use
3a. Strictly Necessary Cookies
These cookies are required for the platform to operate. They cannot be disabled.
| Name | Purpose | Duration | Type |
|---|---|---|---|
| CognitoIdentityServiceProvider.* | Authentication session tokens managed by AWS Cognito. Required to keep you signed in to the portal. | Session / 30 days | Essential |
| ics_cookie_consent | Stores your cookie consent preference so we do not show the banner on every visit. | Persistent | Essential |
3b. Analytics Cookies (Consent Required)
These cookies are set only if you accept analytics via the cookie banner. They help us understand how visitors use our website and portal so we can improve the experience. Analytics data is processed by PostHog (hosted in the EU). All form inputs and on-screen text are masked in session recordings.
| Name | Purpose | Duration | Type |
|---|---|---|---|
| ph_*_posthog | PostHog analytics identifier. Used to distinguish unique visitors and track page views. | 1 year | Analytics |
| ph_*_replay | PostHog session recording identifier. Used to link anonymised session replays for UX analysis. | Session | Analytics |
4. Managing Cookies
When you first visit our site you will see a cookie banner where you can accept or reject analytics cookies. You can change your preference at any time by clearing theics_cookie_consent value from your browser storage and refreshing the page.
Most web browsers also allow you to control cookies through their settings. You can typically find these in the "Settings", "Preferences", or "Privacy" section of your browser. You can delete existing cookies and choose to block future cookies.
Please note that disabling essential cookies may prevent you from signing in to the ICS Ops portal or using certain features.
5. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. The "Last updated" date at the top indicates when this policy was last revised.
6. Contact Us
If you have any questions about our use of cookies, please contact us at hello@ics-ops.com.
Contact Us
Email: hello@ics-ops.com